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Key Benefits and Value Proposition

  • Access to SAP Functional, Technical/ABAP, NetWeaver/Basis resources
  • Cost effective support - avoiding to hire full time resource for part time requirement
  • Stable and predictable support service during vacation, weekend or off hours
  • Expert knowledge through certified SAP resources
  • Focus on core initiatives and business processes while Answerthink manages routine support
  • Streamlined Support Options tailored to your needs
  • Seamless transition from implementation project into support model

SAP Helpdesk and Ticket Support

  • Manage and receive SAP support requests
  • Extended support hours
  • Allocation of appropriate resource for fast ticket resolution
  • Ticket status and reporting

SAP Functional Support

  • SAP Functional support in core ERP modules: FI, CO, SD, MM, PP, PS, PM, QM, WM
  • "How-to" and general questions
  • Business process configuration
  • Troubleshooting and problem resolutions
  • Training
  • Functional Support for BW, BOBJ, CRM and BPC

SAP Basis Management

  • Daily maintenance activities and health checks
  • Transport management
  • Support pack and kernel updates
  • Performance monitoring, tuning and trend analysis
  • Security and authorization
  • Troubleshooting and training
  • System installations and migrations

ABAP/RICEF Development and enhancements

  • RICEF development tasks based on business requirements
  • Leading development projects

SAP AMS for SME