SAP Application Management Services (AMS)

Run SAP Smoothly With Expert Management and Support

Keep your SAP environment running at peak performance with Answerthink’s managed services and support expertise. We help you reduce costs, resolve issues faster and maximize uptime so your teams can focus on innovation instead of administration.

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Optimize, evolve and continuously improve

Answerthink® keeps your SAP systems reliable, secure and aligned to business outcomes so your teams can focus on growth, not firefighting. We combine proven, proactive operations with 24/7 support and continuous optimization to reduce cost of ownership, limit downtime, and drive ongoing value from your SAP investment. What makes the difference?

  • Reliability: Proactive monitoring, rigorous service-level agreements (SLAs), and rapid issue resolution that keep systems stable and users productive.
  • Flexibility: Scalable onshore/offshore staffing and pricing models that adapt as your environment and priorities change.
  • Knowledge: Deep, certified SAP expertise plus proprietary accelerators and two decades of real-world application management services (AMS) experience.
  • Continuous improvement: Structured optimization cycles and proactive insights that keep your SAP environment ahead of business demands. 
  • Dedicated leads: Named, experienced leads who know your environment and serve as trusted partners across your SAP operations.

Operate smarter with Answerthink® AMS

Reduce total cost of ownership and operational risk.

Resolve user issues and tickets faster with certified experts.

Transition seamlessly from implementation to run (no drop-offs).

Protect data and maintain compliance with security services.

Scale support and capabilities as your SAP landscape evolves.

Operate with confidence – backed by SAP-certified services and professionals.

SAP experience in action

Built on decades of SAP experience, Answerthink’s AMS team supports businesses of all sizes with proven results:

24/7

global support with our team identifying potential issues before they become critical problems

10000+
global consultants through our UNITED VARS partnership
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Flexible SAP AMS

Whether you need day-to-day operational support or strategic optimization, Answerthink’s SAP AMS- help you run smarter, reduce risk and continuously improve your SAP environment. Our flexible model scales with your business – from routine maintenance to high-value system enhancements.

SAP technical development

Keep your system efficient, modern and aligned to business needs.

  • Custom enhancements, modifications and integrations
  • Bug fixes and performance tuning
  • Fiori app and analytics enablement

SAP functional support

Empower your teams and maintain smooth business operations.

  • End-user assistance and configuration activities
  • Functional support across all core SAP modules
  • System enhancements to meet evolving business requirements

SAP basis support

Ensure system stability, security and optimal performance.

  • SAP application security, audit and compliance
  • Technical assessments
  • Monitoring and system administration

Add-on and integration support

Extend the value of SAP across your connected landscape.

  • Optimization assessments
  • Support for Ariba, Concur, BTP, SAC, etc.
  • Application integration and localization
  • Security management and compliance services
  • Extended capabilities spanning proactive system monitoring and automation, GRC and audit readiness, and end-to-end test automation and process validation

SAP Cloud ERP support

Answerthink® delivers specialized support across both SAP Cloud ERP Public and Private editions – sustaining operations, managing upgrades and driving continuous improvement at every stage.

SAP Cloud ERP

Sustain business operations

  • How-to consulting and end-user training
  • User security and authorization management
  • SAP liaison and incident management
  • Minor enhancements and system upgrades
  • Technical developments and bug fixes
  • Proactive monitoring setup and problem resolution
  • Customized change control and release management

Upgrade management

  • Biannual upgrade support and planning
  • Customer-specific upgrade change impact assessments
  • Change impact mitigations and project setup
  • Regression testing support
  • Post-upgrade stabilization and support

Continuous improvement

  • Key feature assessment from each upgrade cycle
  • Innovation readiness and feature adoption planning
  • Periodic town halls and optimization assessments
  • Business process improvements leveraging customer-specific knowledge
  • Proactive monitoring insights to optimize total cost of ownership and time to value
  • Purposeful innovation cycle governance

SAP Cloud ERP Private Edition

Ongoing support and operations

  • Help-desk support services with rapid-response SLAs
  • Managed services and outsourcing for day-to-day operations
  • Continued implementation services using onshore and offshore models
  • Scalable support structure that grows with your environment

Evaluation and implementation strategy

  • Clear implementation strategy development
  • SAP component evaluation aligned to business needs
  • Implementation phasing, staffing, planning and benefit measurement
  • Accelerated SAP implementation approaches leveraging best practices
  • Extensive implementation accelerators to optimize client involvement

Business transformation

  • Best-practice-led transformation of business processes
  • Leverage SAP capabilities to drive operational improvements
  • Ongoing advisory to align SAP landscape with evolving business goals
  • Knowledge transfer and capability building for internal teams

Answerthink® has earned more than 100 SAP certifications and specialization.

Customer Success Stories

Aunt Millie’s Bakeries

Consumer Products, Food and Beverage
Aunt Millie's

Aunt Millie’s Bakeries is a family-owned company founded in 1901 in Fort Wayne, Indiana, specializing in high-quality breads and baked goods. After 13 years running a heavily customized SAP ECC6 environment, Aunt Millie’s recognized that aging infrastructure, an approaching end of vendor support, and disconnected systems were limiting their ability to operate efficiently and grow.…

Heating Products Manufacturer

Manufacturing, Mill Products
Heating Products Manufacturer

When a company is carved out of a larger organization, it inherits more than a product line. It inherits an enterprise resource planning (ERP) environment that was built for someone else’s scale, processes and complexity. For a U.S.- and Canada-based designer, manufacturer, and distributor of residential heating products, products operating across multiple brands and exclusive…

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Keep your SAP system running strong

Your SAP system should evolve as your business does. From proactive monitoring to rapid resolution, Answerthink® helps you maintain stability, unlock efficiency, and continuously improve performance.

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