SAP Application Management Services

Your SAP solution holds the keys to performance gains and competitive advantage. Answerthink® can help you maximize the potential of your SAP capabilities – with skilled SAP application management services (AMS) designed to keep your applications and business running smoothly.

As a certified SAP Platinum Partner specializing in SAP solutions for midsized and growing businesses, we understand your needs and operations. In fact, Answerthink has earned SAP Best Customer Support awards and is the 2015 SAP® Pinnacle Award recipient for Value-Added Reseller of the Year.

SAP AMS services tailored to your business

Our SAP AMS help you target value, mitigate risk and optimize SAP capabilities while aligning your organization for growth.

Our flexible approach to SAP application management services encompasses support services such as ongoing application patching, testing, break-fix and end-user resolution. We also can help you resolve issues with core SAP enterprise resource planning (ERP) applications and support third-party bolt-on applications, interfaces, and enhancements.

With Answerthink as your SAP AMS provider, you can expect:

  • Access to certified and highly trained SAP technical and functional experts as needed
  • Stable environments that provide peace of mind, even during holidays and weekends
  • Cost-effective and variable price models using on- and offshore resources tailored to your needs
  • Our commitment to own issues and facilitate their resolution with customers and vendors
  • Seamless transition from implementation into ongoing support

SAP help desk and ticket resolution

  • Help desk to receive and manage SAP support requests
  • Resource allocation that ensures fast ticket resolution
  • Ticket status reporting
  • Answerthink’s SAP AMS portal/ticket system

SAP Basis support and management: Provide SAP Basis responsibilities and after-hours support for all SAP NetWeaver and BOBJ platforms, including:

  • Daily SAP maintenance checks and tasks
  • System logs and dump analysis
  • Transport management
  • Support pack and kernel updates
  • SAP performance analysis, monitoring and tuning
  • Batch and printer management
  • SAP security roles and authorizations
  • SAP trend reports
  • Database back-ups and administration
  • Patches and SAP notes
  • SAP archiving
  • Troubleshooting
  • System installations and migrations

SAP functional support

  • Functional support for SAP ERP modules: FI, CO, SD, MM, PP, PS, PM, QM, WM
  • Answers for how-to and general questions
  • SAP application configuration for business processes
  • Troubleshooting and problem resolution
  • Training for your internal IT staff
  • Functional support for BW, BOBJ, CRM, and BPC

SAP project-based development

  • SAP RICEF development or enhancements
  • SAP functional customization and business process development
  • Best practices assessments and strategic planning
SAP Platinum Partner Logo

Contact us to learn more about Answerthink and our SAP experience.