Keeping Pace with Technology
Answerthink has been providing SAP Helpdesk support and remote services since 1997 and has been awarded "Best Customer Support" awards by SAP. As an SAP Reseller and channel partner for small and mid-size enterprises, we are focused on helping SAP customers manage their SAP investment and have a proven methodology for providing SAP support and SAP Application Managed Services (AMS).
In order for your IT systems to support business performance and innovation, you need IT skills that you can rely on to deliver excellence. Answerthink can deliver this excellence. We are focused on targeting value, mitigating risk, optimizing capabilities while aligning your organization. Our flexible Applications Management Solution can encompass support services, including on-going application patching, testing, break-fix, and end-user issue resolution. We can help you resolve issues with core SAP ERP applications and support of third party bolt-on applications, interfaces and enhancements.
SAP Helpdesk and Ticket Resolution
- Helpdesk for support requests
- SAP functional support across all core SAP ERP modules (FI, CO, AM, PS, WF, IS, HR, PM, QM, PP, MM, SD)
- SAP support for CRM, BW, BPC and Portal
- SAP training and knowledge transfer
SAP Project Based Development
- SAP RICEF development or enhancements
- SAP functional customization and business process development
- Best Practices assessments and strategic planning
SAP Basis Support and Management
Full SAP Basis responsibilities and after hours support for all SAP NetWeaver and BOBJ platforms
- Daily SAP maintenance checks and tasks
- System logs and dump analysis
- Transport management
- Monitoring and performance tuning
- Batch and printer management
- SAP security roles and authorizations
- SAP performance analysis
- SAP trend reports
- Database backups and administration
- Patches and SAP notes
- SAP archiving
- Troubleshooting
SAP Emergency Services (24 x 7 x 365)
- SAP recovery services
- SAP mission critical tasks and projects
SAP Technical Projects
- SAP upgrades including enhancement packs, database updates, OS patches
- Certified OS/DB migration services
- Solution Manager, Business Warehouse, Portal rollouts
- SAP single sign-on and remove connectivity
- BusinessObjects implementation services and training
- SAP sizing and go-live validations
- SAP hosting
- SAP infrastructure and landscape planning
