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Answerthink SAP Support Application Managed Services United VARs

Answerthink's SAP Support & Services services for small and midsize businesses enable resource-constrained IT organizations to mix and match post-implementation services - like helpdesk support, customization services, systems management, and upgrade expertise - so their internal staff can optimize their SAP systems quickly and efficiently.

A top-ranked helpdesk provider since 1998 and an award-winning SAP-authorized support provider, Answerthink's SAP Support & Services employs full-time, experienced SAP troubleshooters that let organizations save time and money by maximizing service availability and ensuring critical technical problems are addressed. With access to SAP's comprehensive knowledge base and proprietary tools, Answerthink can resolve SAP system issues before they become costly and time-consuming problems.

Support Center Offerings

Answerthink's SAP Support & Services offers three levels of support, all of which offer a focused and structured approach to solving critical and time-sensitive issues so companies can redeploy internal IT employees to more strategic projects.

Level 1:
  • Provides SAP software maintenance support to correct system errors
  • Uses SAP-internal tools to help in problem resolution
  • Logs, tracks, resolves, and closes service requests to the customer's satisfaction
Level 2:
  • Provides additional SAP support for troubleshooting issues, handling user inquiries, and answering how-to questions
  • Logs, tracks, resolves, and closes service requests to the customer's satisfaction
  • Available as an annual contract or on a time-and-materials basis
Level 3:

The SAP Support & Services's customization services provide remote consulting expertise to customize your SAP system.

  • Provides direct access to an experienced team of SAP development experts
  • Includes services like project and design advice, application configuration, ABAP programming, and Web services
  • Includes projects like adding enhancements to existing application modules, developing forms and layout sets, report writing, data conversions, and performance analysis with focused service delivery reviews
  • Available as an annual contract or on a time-and materials basis

Systems Management

The SAP Support & Services's systems management services provide remote system management expertise to support SAP systems and databases.

  • Includes services like system advice and planning expertise, monitoring and tuning, installations, corrections and transports, and database reorganizations
  • Provides assistance for support, enhancements, and improving processes
  • Transfers expert knowledge and skills to internal SAP users
  • Available as an annual contract or on a time-and-materials basis

Upgrade Expertise

The SAP Support & Services's upgrade solutions provide remote consulting expertise to upgrade your production system to a new SAP version.

  • Ensures maximum availability of your systems by running the latest SAP applications
  • Provides step-by-step assistance through upgrade process that may include the implementation of new SAP functions or applications
  • Supplies access to dedicated team of SAP engineers for training and documentation
  • Available as an annual contract or on a time-and-materials basis